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Can I return an item I didn't purchase on www.thebathhouseshop.co.uk?

If you have purchased Bath House products from another online retailer or shop, they will have their own returns policy so please contact them directly. We cannot process refunds online on products which have been purchased in our own shops, please return items to one of our shops in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness, Knutsford or Sedbergh.