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Can I return an item I purchased on www.thebathhouseshop.co.uk to your shop?

We cannot refund or exchange items bought online to our shops. If you would like to arrange a return of an item you have bought online please call us on 015396 21661 (office hours Monday-Friday 9am-5pm), we will provide you with a return authorisation number and shipping instructions for the return of your purchase. Purchases can be returned within 30 days of receipt and must be unopened and in their original packaging.

Purchases must be returned with care using all the original packaging or a suitable alternative. The item/s are your responsibility until they reach us. Please note that unless the goods are faulty, return shipping and handling charges are the customer’s responsibility.