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If I change my mind, how do I arrange a return or exchange online?

We want our customers to be delighted with each online purchase, but if you change your mind after you receive your Bath House website order, we are happy to help. Purchases can be returned within 30 days of receipt and for hygiene and safety reasons must be unopened and in their original packaging. To arrange your return please call us on 015396 21661 (office hours Monday-Friday 9am-5pm), we will provide you with a return authorisation number and shipping instructions for the return of your purchase.

Purchases must be returned with care using all the original packaging or a suitable alternative. The item/s are your responsibility until they reach us. Please note that unless the goods are faulty, return shipping and handling charges are the customer’s responsibility and the original postage costs will not be refunded.

Upon receipt of your return, on the same working day we will we will issue a refund for the price you paid for the product to the original purchaser’s method of payment through Worldpay. For an exchange we will dispatch a replacement promptly, dependant on stock availability.