If your Bath House purchase arrives and it is faulty or damaged, please call us on 015396 21661 (office hours Monday-Friday 9am-5pm). We will examine the issue and then confirm whether it is faulty or damaged. If it is faulty or damaged we will provide you with a a return authorization number and instructions for returning your purchase at our expense. Upon receipt of your return, we will issue a refund for the price you paid for the product and the original postage cost to the original purchaser’s method of payment through Worldpay on the same working day we receive the returned goods. For an exchange we will dispatch a replacement on the same working day we receive the returned goods. Faulty or damaged purchases must be reported within 30 days of receipt.