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What is your returns policy within your shops?

In our shops in York, Ilkley, Kirkby Lonsdale, Ambleside, Bowness, Knutsford or Sedbergh a refund will be offered on all products if returned in perfect condition within 30 days of purchase and accompanied by a receipt. For hygiene and safety reasons toiletry products must be returned in their original unopened packaging for us to be able to offer a refund, unless they are faulty.